Returns Overview
All return requests must be submitted within 90 days from the purchase date (not applicable to some products)
To qualify:
- Items must be new, unused, and unmounted
- Original packaging and labels must remain intact
- All included hardware & accessories must be returned complete
- Products must be in resell able condition
Once received, all returns undergo warehouse inspection prior to refund approval.
Discontinued Items
All discontinued or clearance items are non-returnable.
All discontinued or clearance items are non-returnable. Due to limited inventory availability and manufacturer closeouts, discontinued products are considered final sale and are not eligible for any subsequent refund, exchange, or automated Return Merchandise Authorization (RMA) processing once shipped. Please verify your exact vehicle fitment with our live support experts prior to processing your final checkout on these specialized closeout items.
Refunds, Fees, and Credits
Approved refunds are processed to the original payment method within 2 business days.
Please note:
- Original shipping charges are non-refundable
- Return freight is customer responsibility if incorrect items are ordered
- Refused or unclaimed shipments may incur return freight billing
- Mid-transit cancellations may include carrier recall fees
Manufacturer Warranties
All products are covered under the manufacturer’s warranty extended to the purchaser.
Best Wheels Online assists customers with warranty claims; however:
- Warranty determinations are made by the manufacturer
- Coverage terms vary by brand
- No additional warranties are expressed or implied beyond manufacturer coverage
Shipping & Damage Claims
If your shipment arrives damaged:
- Inspect immediately upon delivery
- Document visible damage
- Notify the carrier
- Contact our support team: 877-745-7662
Freight carriers:
- FedEx — 800-463-3339
- UPS — 800-742-5877
- OnTrac — 800-334-5000
Failure to report damage promptly may affect claim approval.
RETURN AUTHORIZATION (RMA)
All returns require a Return Merchandise Authorization (RMA).
To obtain:
-
- Call 877-745-7662 (Option 2)
- Provide order details and return reason
- Follow issued shipping instructions
Unauthorized returns may be refused.
Tires Returns
- Must be unused and unmounted
- Original packaging intact
- Do not ship individually if banded
- Labels must remain attached
- RMA approval required
Wheels Returns
- Must be unused and uninstalled
- No mounting marks or scratches
- Original packaging required
- RMA approval required
Tires & Wheels Packages
Complete packages must be returned together unless approved otherwise. Partial returns may not qualify for refund eligibility.
Packaging Instructions
To prevent transit damage:
- Do not place hardware inside wheel boxes
- Secure center caps separately
- Use foam/cardboard face protection
- Include RMA paperwork
- Insure shipment
Return, Shipping, and Insurance
Customers are responsible for return shipping unless due to:
- Manufacturer defect
- Shipping damage
- Fulfillment error
Insured return shipping is strongly recommended.
Data & Privacy Compliance
Because return processing may involve customer verification and transaction review, the following privacy practices apply.
What Information Do We Collect?
We collect customer information when you:
- Place an order
- Submit a return request
- Contact support
- Subscribe to communications
Information may include name, email, phone number, shipping address, and payment verification data.
What Do We Use Your Information For?
Customer data is used to:
- Process transactions and returns
- Provide customer service
- Improve website experience
- Send order updates
- Deliver promotional communications (opt-in only)
SMS Messages
By providing your phone number, you consent to receive SMS updates regarding:
- Order confirmations
- Shipping alerts
- Return updates
- Promotional offers (if subscribed)
Message frequency may vary. Standard carrier rates apply.
How Do We Protect Your Information?
We implement industry-standard security measures, including:
- Encrypted payment processing
- Secure data storage
- Restricted internal access
Customer data is never sold or shared for unauthorized marketing.
Do We Use Cookies?
Yes. Cookies help us:
- Improve site functionality
- Remember user preferences
- Optimize browsing experience
Users may disable cookies via browser settings if preferred.
Do We Disclose Information to Outside Parties?
We do not sell, trade, or transfer personal information to outside parties, except:
- Shipping carriers
- Payment processors
- Fraud prevention services
All partners adhere to strict data protection standards.
Third-Party Links
Our website may contain links to external websites. These sites operate independently and have separate privacy policies. We are not responsible for third-party content or practices.
Children’s Online Privacy Protection Act Compliance
Best Wheels Online complies with COPPA regulations.
We do not knowingly collect personal information from individuals under 13. Our services are intended for users 18+ or supervised minors.
SMS Terms & Conditions
SMS communications may include:
- Order notifications
- Return status updates
- Customer service follow-ups
Customers may opt out anytime by replying STOP. Assistance is available by replying HELP.
Your Consent
By using our website and purchasing products, you consent to our Return Policy, Privacy Practices, and Communication Terms outlined herein.
Changes to Our Policy
Policy updates may occur periodically to reflect operational, legal, or industry changes. Updates will be posted on this page with revised effective dates.
CONTACTING RETURNS SUPPORT
Customer Service: 877-745-7662
Email: support@bestwheelsonline.com
